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In Search of Perfect Client Service Why lawyers don't seem to get it

Client Service Lessons From The Movies: self-assessment

Posted in Client Service, Commentary

When it comes to assessment, this is what most people think of themselves:

i-want-the-truth

 

 

 

 

 

 

 

 

 

But the reality is this:

i want the truth 2

 

 

 

 

 

 

 

So people delude themselves.

When the makers of a product win some trials and lose some trials, how many of the defendants bring in a fresh set of eyes with no loyalty to or ownership of the strategies and tactics that failed and ask for the brutal truth.  Maybe it was “just the jury.”  But maybe there was something else.

Whether there is a huge amount on the line or not, the ability to identify possible brutal truths and assess them is one that should be prized and sought.