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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: December 2014

Effective torture does not make torture acceptable

Posted in General

Note: This post is a deviation from my normal topic and expresses a personal political view.  I appreciate your indulgence. I can no longer remain silent.  I hope that others abandon their silence and speak loudly on this issue, particularly during this season of renewal. I have been watching the discussions about the Senate Intelligence… Continue Reading

For Law Departments’ consideration: Self Help is an investment in a solution

Posted in Client Service, Commentary, Selection of counsel

Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.”  His quote tapped into our natural fear of both the government and unsolicited offers to help.  When someone offers help, most believe the person is really offering to help themselves. This… Continue Reading

Emails: How much time can we waste?

Posted in Commentary

I just received an email.  It said: “Please review the attached notice.” So then I had to click open the notice, which contained information I could not find less interesting.  Why did I have to waste the time to click through and wait for the “attachment” to open? This happens all the time. People prepare… Continue Reading