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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: October 2014

Posted in General, People, Places and Blawgs

  I have the great privilege of presenting with Nancy Jessen, Managing Director of Huron Consulting, in a webinar on November 10, 2014.  The program is Disrupt Law: Keys to Employ ‘Disruptive’ Legal Service Strategies that Lock In Clients, and  Increase Partner Profits, and the topics to be covered include: How some firms are using… Continue Reading

Still Thinking: More Things I think I think.

Posted in Commentary, General

Random thoughts from over the past weekend. People like recently-fired PGA President Ted Bishop, who was fired for referring to professional golfer Ian Poulter as “a little girl, “make me long for a return to the days of  Mark Twain (“I did not attend his funeral, but I sent a nice letter saying I approved… Continue Reading