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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: September 2014

Rule 1: Clients get to decide

Posted in Client Service, Commentary

Some things make my blood boil.  Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners (Part 1, Part 2, Part 3, Part 4).  The series discusses whether use of Legal Project Management and Legal Process Improvement encourages lawyers to cut corners.  Part 4 includes reader feedback and Pam’s response to… Continue Reading

Bingham’s demise should make everyone wonder about their own situation

Posted in Commentary

Bingham McCutchen is following the Dewey/Howery decline to oblivion.  It seems people are surprised.  They shouldn’t be.  Some number of major firms are the “low end” that create the mediocre industry average numbers that are reported.  But surprised they are, and that always surprises me.  So you can see why this brought a smile to… Continue Reading

An Interesting Thought About Resumes

Posted in Commentary

The following is a quote from Mark Horstman, one of the principals of Manager Tools, in his most recent Things I Think I Think. (I am a huge fan of Manager Tools’ podcasts, which I strongly recommend.) We take grief frequently for recommending one page resumes.  People say they “hear” that longer is what is… Continue Reading

Shame on you NFL, Baltimore Ravens

Posted in Commentary

By now, everyone has heard that Ray Rice has been cut by the Baltimore Ravens and had his laughable two game suspension increased to “indefinite”.  And the increased punishment is being lauded by sports pundits everywhere.  All of this only shows how little the NFL, the Ravens and the sports punditry care about domestic violence… Continue Reading

Some things I think I think

Posted in Commentary, General

Do you remember Andy Rooney?  He used to do commentary on 6o Minutes.  Big, bushy eyebrows.  But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic.  My question is when did people stop thinking? When you are walking in a busy airport,… Continue Reading