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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: June 2014

The Three P’s Shortchanges What’s Necessary to Bring Value To Clients

Posted in Commentary, Hourly Rates and Alternatives

I ran across an interesting article in Attorney at Work, Trends in Legal Pricing and Project Management. The article reported on the recent P3 Conference offered by the Legal Marketing Association.  The three P’s are pricing, project Management and process improvement.  Having just written a book that covers these topics (and more), I was interested… Continue Reading

Life without email? Maybe.

Posted in Commentary

Fascinating article in today’s Wall Street Journal, A Company Without Email? Not So Fast.  The article features companies that have tried to do their work without email and addresses how hard it has been to accomplish that goal.  But what really got my attention was this: Email usage is “exploding,” said Gloria Mark, a professor… Continue Reading