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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: February 2013

Corporate Executive Board identifies 9 efficiency trends in legal

Posted in Uncategorized

I ran across a terrific post by Sampriti Ganguli of Corporate Executive Board, 9 Efficiency Trends to Watch for in Legal.  The author identified the source of the conclusions drawn” As we reflect back on this past year, it’s worth looking back on what CEB has learned in analyzing legal departments’ budgets from over 300 different companies… Continue Reading

Non-help help worse than no help at all

Posted in Client Service

Sadly, most of my worst customer experiences a come from my a preferred airline.  It’s sad because I fly.  A lot.  You might think that being an elite flyer for the past 15 years might count for something, but then again airlines are not exactly known for the wisdom of their customer service. Earlier this… Continue Reading

Making the most of meetings–Bill Clinton style

Posted in Commentary, General, People, Places and Blawgs

  Scott Curran, the Deputy General Counsel of The Clinton Foundation (yes, that Clinton Foundation), was this year’s first guest speaker at Valorem’s “Lunch With a Cool Person.”  The mug  presented to Scott confirms he is, in fact, a “Cool Person.”  Scott was incredibly gracious with his time and his insights and ideas, and my… Continue Reading