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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: January 2013

“True and correct” copies

Posted in Commentary, General

When I was a young lawyer, one of my first disputes was with a partner who asked me to proofread his brief.  Presented by the phrase “true and correct copy”, I dutifully struck the words “true and correct”.  We fought over that edit–I lost.  But I have never been willing to sign my name to… Continue Reading

Some insight into the value of great client service

Posted in Client Service

I received an email from Michael Rynowecer of BTI Consulting which provided an interesting insight. There has been a number of reports about large law firms losing market share and otherwise performing poorly.  Michael’s email reported that the BTI Client Service 30—the best—actually gained market share in 2012, and did so at competitor expense.  But… Continue Reading