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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: August 2012

Client Service Lessons from a Landscaper

Posted in Client Service

As I walked around my yard on Saturday, I realized that our decision to change landscapers was ill-advised.  I hadn’t seen our account manager since the first walk-around in early April.  This caused me to think back to our former landscaper (who will be rehired, mind you) and the things he used to do.  This… Continue Reading