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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: July 2012

The best source of new business is ….

Posted in Client Service, Commentary

When I was a young associate an eternity ago, my firm held an internal seminar on developing new business.  Almost every associate attended, with pen and notebook ready to write down the means by which riches would be obtained.  The top rainmaker stood up and said, “The best source of new business is…..”  And then… Continue Reading

Just one thing

Posted in Client Service, Commentary

One of the things that happens during boarding on most flights is that people carry on telephone conversations that are impossible to ignore. I used to feel a sense of guilt about hearing what they were saying, but lately I’ve concluded that if they are foolish enough to speak loudly in front of so many… Continue Reading

Transparent pricing: the future

Posted in People, Places and Blawgs

In many speeches, I have urged in-house counsel to pool their pricing information since doing so, and making it public, would create targets that competitive law firms would try to beat.  I believe that price transparency, which clients have within their power, will have the single largest effect on lowering prices and increasing value.  But… Continue Reading

Wondering on the 4th of July

Posted in Commentary, General

  I woke this morning wondering whether I would experience the best of America in my lifetime.  Certainly, the way we are as a country now is not our best.  I thought about how we have divided ourselves into red and blue states, harkening back to a time when the states were union or confederate.  … Continue Reading