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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: September 2011

Value Tip of the Day–Courtesy of Valorem App

Posted in Value Tips

Ch-ch-change? Make sure your outside law firm has a good (and consistent) answer when ask the lawyers how the firm has changed its handling of litigation as a result of the economic upheaval of the past several years.  If they are handling things "the way it has always been done before," ask yourself how you… Continue Reading

Value Tip of the Day–Courtesy of Valorem App

Posted in General

Cycle much? Cycle time is one of the most significant drivers of cost.  Do you track it?  Do you create incentives for your outside firms to lower it? Value Tips of the Day are reprinted here from the Valorem App, available for iPad and iPhone users through the App store.

Great Advice–are you following?

Posted in Commentary, People, Places and Blawgs

Dan Hull blogs at What About Paris?, occasionally known at What About Clients? WAP?/WAC? is an eclectic mix of things, many offbeat and many thought-provoking.  But what separates WAP?/WAC? from many other blogs is Dan’s occasional free advice.  It is always worth its weight in gold.  For example, in a recent post, Dan discussed the… Continue Reading

Are you irrelevant?

Posted in Commentary

Legal thought leadership.  I hate the words because they are buzz words that suggest that being a legal thought follower is somehow okay.  When it comes to solving problems for clients, you either do or you don’t.  It is not exactly pass fail since some are better than others, solving problems is not a spectator… Continue Reading

Should you invite criticism?

Posted in Client Surveys and Audits

Long-time readers know I believe the answer is "of course."  Seth Godin lays out both sides of the argument is a recent post and urges people to choose one approach or the other.  Actually, you choose to invite criticism or you automatically default to the option of not doing so.  While the reasons for not… Continue Reading

The Chimera That Is Profits Per Partner: Deja Vu

Posted in Commentary

AmLaw Daily is reporting that profits per partner rose "marginally" in the first half of the year at approximately 125 of the country’s largest firms. In the wake of the Citigroup report that many law firms have manipulated their numbers (see my post Captain Renault on the Inflation of AmLaw PPP reports) and related commentary… Continue Reading

Value Tip of the Day–Courtesy of Valorem App

Posted in Commentary

If you wonder whether you should try using alternative fee arrangements, ask your CEO or CFO.  We have a strong feeling on what they will say. Value Tips of the Day are reprinted here from the Valorem App, available for iPad and iPhone users through the App store.