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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: May 2011

Cravath and predictable fees

Posted in Commentary

It was only back in 2009 when Cravath Managing Partner Evan Chesler stunned the legal world with his Forbes article, Kill the Billable Hour. Chesler spoke about the importance to him of getting an exact price from the contractor remodeling his kitchen, and made the leap that clients had the same interest in knowing the… Continue Reading

Law Firms Using Apps

Posted in Marketing, Branding and Sales

Nice story from the Chicago Lawyer on law firms developing apps for smartphones, iPads and similar products (and we especially like the way the story features Valorem!).  Here’s the key takeaway: "More cell phones are being sold than computers," [uber Marketing ConsultantLarry] Bodine said. "Everywhere I go people are texting or going online and looking… Continue Reading

“A decision against big law firms in general”

Posted in Commentary

While the focus is on practice in Germany, this American Lawyer article is a very interesting read in terms of how many lawyers inside BigLaw must be thinking these days.  Key statement: "Our departure was not a decision against Dewey, it was a decision against big law firms in general," says Konrad Rohde, who left… Continue Reading

Value. What does it mean to you?

Posted in Commentary

Value: qualitative or quantitative?  Or both?  What does it mean to you? Here’s some food for thought. "Value is a feeling.  It is not a calculation."  Simon Sinek "Price is what you pay.  Value is what you get."  Warren Buffett "There is a difference between getting what you pay for and what you hope for." … Continue Reading