We’ve all been there. You’re on a call with your client and you ask about his favorite team, or what golf courses she’s been playing lately, or how his family is doing. There ensues the type of social banter that is common between people and then you’re on to the substance of the call. You… Continue Reading
Monthly Archives: April 2011
The more things change, the more they stay the same.
Posted in Hourly Rates and AlternativesI just received an email that made me smile. It was from a time entry company, and promised to find all those "lost hours". How often do you spend 10 hours in the office and end up scratching your head because you only billed for 5 of them? Its easy — and not uncommon —… Continue Reading
Calling All Innovative Lawyers
Posted in GeneralThe College of Law Practice Management has issued the following call: If you have developed a new and better way of serving clients, a breakthrough way to find new business, or a truly innovative way to value and sell your services, you deserve the recognition of lawyers and clients worldwide by receiving a 2011 InnovAction… Continue Reading
The Power of Why
Posted in People, Places and BlawgsWhy does Apple, which was once just a computer company, succeed when it branches out into MP3 players, phones and other products, while Microsoft fails? Why do some poorly funded upstarts thrive while other better funded ones don’t? Why do some firms "connect" with clients while others don’t? You can get an answer in 18… Continue Reading