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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: March 2011

Do you collab-o-storm?

Posted in Commentary

Do you brainstorm?  Do you invite everyone to participate?  Do you welcome all ideas before you start analyzing them? At Valorem, we have regular collab-o-storms™. The brainchild of Nicole Auerbach, these are the meetings where we gather as much of the team as is available and brainstorm about a particular problem, try to figure out… Continue Reading

The BS of the “Howrey Story”

Posted in Commentary

I’ve heard more about Howrey in the last few days that ever before.  And much of what I’m hearing is the utter BS being offered to explain their demise.  The Managing Partner blames the firm’s demise on alternative fees.  The sad thing is that the reporter didn’t call him on it.  I’ve wanted to write… Continue Reading

Do lawyers need to earn a profit on every matter?

Posted in Commentary

One of the things I learned as a college debater at Northwestern was that if you searched hard enough, you could always find somebody who had said or written something to support your argument, no matter how lame or stupid it really was.  You learn that anecdotes do not necessarily make for the truth.  They… Continue Reading

Say hello to Valorem’s New App

Posted in Commentary

The iPad may be a game changer.  Every where you look, people are using iPads, and  huge numbers of executives now travel with just their iPad and iPhone.  Other companies are getting into the market, but for now, the Apple products dominate.  But this “iPad audience” is really Valorem’s target audience, so it made sense… Continue Reading