The International Institute for Conflict Prevention and Resolution has just released the 2010 version of its Early Case Assessment Toolkit. I am pleased to have been involved in the development of this tool and the ECA form. Even if you choose not to take advantage of this product, you certainly should be using some form of… Continue Reading
Monthly Archives: October 2010
Honors Flow to FMC Technologies’ Jeff Carr
Posted in People, Places and BlawgsThe last several weeks have been big ones for my friend and client, Jeff Carr. Jeff is the General Counsel of FMC Technologies. First, Jeff and his fantastic team were named a Top 10 Most Innovative Law Department by Inside Counsel. Last week, Jeff was named one of the 2010 winners of the Corporate Leadership Award… Continue Reading
Insights into the future from General Counsel of Google and Microsoft
Posted in CommentaryIf you care about the future, you need to watch the presentation at the Association of Corporate Counsel annual meeting by Brad Smith, GC of Microsoft, and Kent Walker, GC of Google. Fascinating. I can’t possibly summarize what was being discussed, but let me relay one factoid Kent Walker shared with the audience. In all… Continue Reading
Diversity is client service
Posted in CommentaryYesterday, my Mother called to say that she had seen Ron Safer interviewed on a Sunday morning program about a local legal matter. Ron Safer has been my dearest friend for more than 35 years (we were best man in each others weddings, to give you a flavor), so this morning I did a YouTube… Continue Reading
Paul Lippe’s view of the future.
Posted in People, Places and Blawgs
AT&T Joins Customer Service Hall of Shame
Posted in People, Places and BlawgsI have been an AT&T wireless phone forever. Remember when cell phones were the size of Rhode Island? I was a wireless customer then. And since. But change is a good thing, especially when a customer’s loyalty doesn’t count for anything. In February 2008, I bought an iPhone. To get the best price, I had… Continue Reading
Discounted Hourly Rates: Definitely Not An Alternative Fee
Posted in Commentary, Hourly Rates and Alternatives"Words are like weapons, they wound sometimes." Cher I get this pain in my gut when lawyers suggest that discounted hourly rates are alternative fees. Not so, grasshopper. Watch.
Do Clients Want Value Fees? It May Depend On What’s Offered.
Posted in CommentaryThis is my inaugural foray in video blogging! A shout out to Gini Dietrich of Spin Sucks for her inspiration. Let me know what you think (and I already know I have no career ahead of me as a television personality!)