Header graphic for print
In Search of Perfect Client Service Why lawyers don't seem to get it

A court hearing with 5 attorneys

Posted in Commentary

 

My partner just returned from court.  All by his lonesome.  This was a multi-party extravaganza, but one of the parties was represented by 5 attorneys.  Count them–one for each finger.  One for each day of the work week.  How many spoke?  Just one.  To visualize this, raise your hand with all fingers extended.  Then close all your fingers except the middle one (it was the "big shot" who spoke, after all), and you’ll have a good idea of what this firm is saying to its client.

 

 

 
  • http://www.anchorplateip.com Pete Salsich

    Hah! Just like your partner, Patrick, you are able to deliver maximum value without overkill. Nicely put (and dead on, too!)