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In Search of Perfect Client Service Why lawyers don't seem to get it

Know Thy Price

By Patrick Lamb on Posted in Commentary

Dilbert, courtesy of Dilbert.com, December 7, 2009
 
Here’s the questions of the day.  Other than when hiring lawyers, what other goods or services do people buy without knowing the price?  How did lawyers escape this prevailing rule?  Why are some clients unwilling to insist that lawyers play by the rules that every other person in the company must abide by?

 

 

 

 
  • http://www.geeklawblog.com Toby Brown

    In my experience this is how clients ask law firms to price matters. Or they say ‘we had a matter last year that may have been somewhat like this and we paid $X for it.’ For all the failings of law firms related to value pricing, clients need to figure out scope and present it well if they want this type of pricing from lawyers.
    If clients want law firms to “play by the rules” they’ll need to get in that game too.
    My 2 cents.