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In Search of Perfect Client Service Why lawyers don't seem to get it

On The Importance Of Writing Well

Posted in Client Communications, Commentary

More litigation results from bad drafting that one can possibly imagine.

Excellent writing is a critical component of excellent client service.

My friends at What About Clients have two terrific posts on good writing.  The first reminds us that writing well is hard work.    The second discusses client-centered writing and advances the argument that over-reliance on forms "tends to perpetuate bad legal writing."

WAC? is on the money.

There is a delicate balance to be struck between providing clients the value of not re-inventing the wheel and the benefit of thinking about each problem anew.  But in each case or contract or matter, it is important to discuss that balance with your client.  Sometimes, good enough is good enough.  Sometimes, only the best will do.  The key is that client must be the one to make that decision.

  • http://www.whataboutclients.com Dan Hull

    Thanks, sir. We NEED you on writing issues, in which you have always shown an interest. You the man.