I took my dear old Lexus in for an oil change this morning. Five minutes of check-in and out the door with a freshly washed car in less than an hour. The McGrath Lexus dealership has remodeled itself, and the customer waiting area is one part luxury hotel, one part Starbucks. Wireless Internet. A cafe were coffee, pastries, fruit and newspapers were available for free, with ever-so-comfortable tables and chairs to sit and enjoy a bite. The area immediately adjacent to it was a quiet sitting area with chairs I could live in. Next to that, work desks and computers for those who need to work and next to that, an area to watch television, again with fantastic chairs. I almost want to bring my car in for service every day, even though my car doesn’t need service.
Lexus gets customer service.