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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: August 2008

Rating Lawyers

Posted in Client Service, Commentary

When I started practicing law, lawyers would spend their days busily chiseling their briefs into stone tablets.  I remember several times when a client needed a lawyer in another city, I would be told to go to Martindale Hubbell and review the firms in the City and find "the biggest" or one with a great… Continue Reading

Change Is Inevitable

Posted in Commentary

On Friday afternoon, I played hooky.  I joined my family at Chicago’s fabulous Navy Pier.  The thought started while I was at the top of the Ferris Wheel with a clear view of the skyline.  But it really hit me on the boat ride, where we heard a bit about Chicago’s history.  The captains of… Continue Reading

A Followup On Truth

Posted in Commentary

Can I admit that I occasionally ready Above the Law, a blog about law firms?  It’s like The Enquirer, which I only read while standing in supermarket lines.  On alternate Tuesdays.  Okay, enough self-disclosure. ATL has a great entry about Citibank’s recent analysis of the economic decline at large law firms.  One of the points made… Continue Reading

Telling the Truth

Posted in Marketing, Branding and Sales

Duane Morris laid off 18% of its marketing and business development staff yesterday.  Ed Schecter, the head of marketing, apparently said cost-cutting was "secondary" and the real intent was to build a more experienced, leaner team.  Of course, this is reported the day after Citibank’s Dan DiPietro is quoted as saying the profits of Amlaw… Continue Reading