Not too long ago, I ran across a post on the the number of words in various writings generally regarded as among humankind’s best. The Pythagorean Theorem–24 words; The Lord’s Prayer–66 words; The Ten Commandments–179; The Gettysburg Address–186; The United States Constitution–1300 words. I am told that the U.S. Government’s regulations on the sale of… Continue Reading
Monthly Archives: April 2007
Good To Good? Or Stated Another Way, Is Greatness Just Marketing Fluff?
Posted in Leadership and ManagementI’m a big fan of Jim Collins’ book, Good To Great. Look here, here, here and here for some posts that discuss the book. In a twist on Good To Great, David Maister asks whether marketing consultants can help firms that have decided to eschew greatness and remain satisfied with Good. His post is "Good… Continue Reading
Where Are My Glasses? Oh, To Heck With It.
Posted in Client ServiceI find myself holding restaurant menus as far away as possible just to know whether I’m ordering something I actually want. I glanced at one of my business cards the other day and I couldn’t read my phone or email addresses. Here’s the story. I’m turning 50 in two weeks. I have to wear reading… Continue Reading
Some Food For Thought For Those Hungry For Client Service Ideas
Posted in Client ServiceStill catching up on some old blog posts I saved. Two terrific posts from Guy Kawasaki on customer service here and here. Here are a couple of sound bites to wet your appetite to read the entirety of both posts: Integrate customer service into the mainstream. Let’s see: sales makes the big bucks. Marketing does… Continue Reading
Listening To–And Learning From–The Masters
Posted in Client CommunicationsI had a few moments of free time, so I started looking back at some blog posts I had saved but hadn’t really had time to read and think about. Guy Kawasaki of How To Change The World posted about an interview with Eric Schmidt, the CEO of Google. Guy’s post caught my attention… Continue Reading
A Fresh Look At Law Firm Services
Posted in Client ServiceMy friend, Dan Hull, of What About Clients? fame, has established himself as one of the blawgosphere’s leading thinkers on client service issues. I have to resist the temptation to link to every one of his posts, but some are just so compelling that the post deserves every effort to have it read by… Continue Reading
Client Service And The Hiring Process
Posted in Client ServiceI just finished a terrific article by Joel Henning in the January/February issue of Executive Counsel. Joel’s article is “Law Firms and Great Hotels.” He relays his conversation with Ellen Dubois du Bellay, Vice President for Learning and Development of The Four Seasons, generally acknowledged to be at the forefront of outstanding customer service. One… Continue Reading
A Sobering Look Into The Future
Posted in CommentaryI was honored to co-chair a recent seminar sponsored by Harris Martin. My co-chair, Gil Purcell from the Bay Area, is an accomplished lawyer and thought-provoking speaker. During a discussion about jury selection, he played a presentation that just knocked me over. While absolutely applicable to jury selection, the points made in the presentation are… Continue Reading