Ford yesterday announced that it would offer layoff packages to all 75,000 of its North American laborers, and that it expected to reduce white collar headcount by 6,000. It is hard to believe that the law department will be immune from this layoff pressure; certainly it will not be immune from the pressure to cut… Continue Reading
Monthly Archives: September 2006
More On The Importance Of Listening
Posted in Client ServiceReaders of this blawg know that I am a strong proponent of listening. I invite you to look at earlier posts here, here and here. Lately, I’ve been reading a blog called Client Service Insights, which has nothing to do with law but everything to do with client service. Today’s CSI contains a great post… Continue Reading
The Value Of Honesty
Posted in CommentaryThe September 1, 2006 New York Times has a fascinating article on associate compensation increases. The news of the salary increases is old, but the article fascinates me because of this: The inevitable issue for clients as well as the firms is whether higher salaries are reflected in increased hourly rates. But Michael J. Gillespie,… Continue Reading
The Ultimate Client Relationship Nightmare
Posted in Client Service, Leadership and ManagementOn August 30, 2006, the Wall Street Journal reported (pg. B1) that Holland & Knight was involved in a billing dispute with a client. The article was reprinted in the September 4, 2006 issue of the Chicago Sun-Times: it is the firm’s Chicago office that is embroiled in the dispute. The details of the dispute… Continue Reading
Lovemarks and Real World Business Decisions
Posted in CommentaryFrom the Saturday, September 2, 2006 Business section of the Chicago Tribune– J.C. Penny decided to move its $400 million advertising account from DDB to Saatchi & Saatchi after Pennys’ CEO heard Saatchi’s Kevin Roberts speak when promoting his new book, “Lovemarks: The Future Beyond Brands.” As the Tribune reports, “Ullman was so impressed with… Continue Reading