Harry Beckwith’s Invisible Ink column for July had some interesting thoughts worthy of consideration. First, Harry noted that 80% of surveyed companies said they delivered a “superior experience” to their customer. The customers, on the other hand, said 8% of companies delivered a superior experience. This gap, which Harry (and others) label The Lake Wobegon… Continue Reading
I was cruising through my Bloglines feeds and stopped at Golden Practices (nicely redesigned). Michelle Golden is one of my favorite bloggers. That’s why I was so surprised by how much I disagreed with her post on The ‘Good To Great’ Bus Metaphor. For those of you who have been on vacation for the last five years,… Continue Reading
My family and I are enjoying a long weekend at our lake home in Stevensville, Michigan. I’ve been playing with a new digital camera. These two shots are from the top of our bluff overlooking scenic Lake Michigan. I wish you all a happy 4th of July!