Harry Beckwith’s Invisible Ink column for July had some interesting thoughts worthy of consideration. First, Harry noted that 80% of surveyed companies said they delivered a “superior experience” to their customer. The customers, on the other hand, said 8% of companies delivered a superior experience. This gap, which Harry (and others) label The Lake Wobegon… Continue Reading
Monthly Archives: July 2006
The Bus Methaphor: Further Thoughts
Posted in Leadership and ManagementI was cruising through my Bloglines feeds and stopped at Golden Practices (nicely redesigned). Michelle Golden is one of my favorite bloggers. That’s why I was so surprised by how much I disagreed with her post on The ‘Good To Great’ Bus Metaphor. For those of you who have been on vacation for the last five years,… Continue Reading
Happy 4th of July From The Shores Of Lake Michigan
Posted in GeneralMy family and I are enjoying a long weekend at our lake home in Stevensville, Michigan. I’ve been playing with a new digital camera. These two shots are from the top of our bluff overlooking scenic Lake Michigan. I wish you all a happy 4th of July!