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In Search of Perfect Client Service Why lawyers don't seem to get it

Face Time Is Where Its At

By Patrick Lamb on Posted in Client Communications

I have previously posted on The Geography Of Great Client Service, so I was pleased to see two terrific posts (here and here) by Matt Homann, author of the invaluable [non]billable hour, on the same topic.   Matt and the authority he cites are right on the money–get out of your office and into your client’s office if you want to have the extraordinary level of communications you should aspire to for each client.

  • http://www.chinalawblog.com China Law Blog

    The amazing thing is that clients have actually become afraid of this. I don’t know how many times I have suggested to a client that we get together for lunch and feel a bit of hesitation until I add, something about how I view these meetings as so important that I do not charge for them. Let’s face it, clients are oftentimes afraid of us.