May 2006 | In Search of Perfect Client Service

Is There Such As A Thing As A Monomaniac On A Mission To Be Inspiring?

By Patrick Lamb on May 23rd, 2006 Posted in Commentary

I just read David Maister’s back-to-back posts–The Keynote Speech Charade and The Power of One. The juxtaposition of the two really got me thinking. In The Power of One, David recounts attending a graduation where Tom Wolfe gave the commencement address. Wolfe’s theme was that “that the world has frequently been changed profoundly through words,… Continue Reading

Face Time Is Where Its At

By Patrick Lamb on May 18th, 2006 Posted in Client Communications

I have previously posted on The Geography Of Great Client Service, so I was pleased to see two terrific posts (here and here) by Matt Homann, author of the invaluable [non]billable hour, on the same topic. Matt and the authority he cites are right on the money–get out of your office and into your client’s office… Continue Reading

Amongst Honored Company

By Patrick Lamb on May 14th, 2006 Posted in Commentary

Tom Mighell, a leading technology thinker and noted blogger, penned an article for Law Practice Today listing 12 law marketing blogs in the article titled “The Strongest Links.” Tom chose my blog as one of the twelve listed in his article. To be listed along with the likes of my friends Gerry Riskin, Michelle Golden and… Continue Reading