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In Search of Perfect Client Service Why lawyers don't seem to get it

A Compliment That We Should All Strive For

Posted in Client Service

I was reading the “In-House Counsel” feature of The National Law Journal of April 10, 2006.  The featured lawyer was Andrew A. Merdek of Cox Enterprises, Inc.  In the section about his legal team and outside counsel, Merdek had this to say about his law firm, Washington-based  Dow, Lohnes & Albertson: “We don’t have their phone number, we have their DNA.”  Nice.  Sounds like a lawyer who is more than satisfied with his outside counsel.

  • http://www.curacao-law.com Karel Frielink

    Patrick:
    Thanks for mentioning this. In my opinion, this is what it is all about: the perfect relationship between attorneys and their clients. But in reality, there are many attorneys not taking care of their clients the way they should.
    Kind regards,
    Karel Frielink