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In Search of Perfect Client Service Why lawyers don't seem to get it

“After The Mistake” Post Getting Some Play

Posted in Client Service

My June 3, 2005 post entitled “After The Mistake” has been getting some play in the blog world.  Jim Colloway featured the post in his blog, Jim Calloway’s Law Practice Tips Blog, on June 17.  Jim is the Director of the Oklahoma Bar Association’s Management Assistance Program and was the chair of ABA TECHSHOW 2005, which I attended and which was a great program. Jim frequently writes and speaks on legal technology issues, Internet research, law office management and organization and legal ethics. I make several dozen presentations per year to county bar meetings and other CLE events within Oklahoma. I met Jim at LexThink, which I’ve mentioned in prior posts.  He’s a formidable thinker in the client service area (as well as several others) and I’m honored that he would mention one of my posts.

Stephen Terrell, who pens the Hoosier Lawyer blog and is the editor of  the newsletter for the Indiana State Bar Assn’s General Practice Solo & Small Firm Section, wrote and kindly asked if he could reprint the post.

It’s always nice when you say something that other people want to repeat.