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In Search of Perfect Client Service Why lawyers don't seem to get it

Valuing Your Client’s Time

Posted in Client Communications

Although not written for lawyers or about the legal profession, Tom Peters’ blog had a great entry today about productive use of meeting time.  As lawyers, we spend our time in many meetings, some with clients and some about clients, that is, meetings for which a client is paying us.  Meetings can seem endless and many don’t product results.  The entry, posted by Cathy Mosca, contains this noteworthy statement:

” It seems to me that the currency of work is conversation-in person, telephonic, electronic-and we’re all trying to manage this conversation. Meetings are an attempt at a structured form of live conversation. If so, how they’re set up and conducted can make all the difference. And given the resources tied up in meetings, they should produce results. How are meetings in YOUR business conducted? “

Interesting question?  Another one is what obligation we have to use our time more efficiently.  Agendas and preparation should be the norm, but rarely seem to be.