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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: May 2005

What Happened to McGuire Woods Now?

Posted in Commentary

Today’s Chicago Sun Times reports that McGuire Woods has ousted Chicago partner Ted Tetzlaff, who had been serving in the dual role as firm partner and General Counsel of  Peoples Energy, and has severed its relationship with Peoples, which last year paid the firm $8.7 million in fees.  According the article, Tetzlaff denied he was… Continue Reading

Report From The Boat–Part II

Posted in Hourly Rates and Alternatives

Since I haven’t received permission from anyone to use their names or attribute comments, I won’t.  But in a moment of great insight, one Assistant GC described one significant impediment to use of alternative fees-the risk of public failure.  What happens to a rising star when he or she starts using alternative fee arrangements and… Continue Reading

Running A Law Firm Like Southwest Airlines

Posted in Leadership and Management

Forgive me for interrupting my report on the Corporate Counsel cruise, but “breaking news” sometimes takes precedence. Larry Bodine ran an item today in his blog entitled “If a Law Firm Were Run Like Southwest Airlines.”  The piece was based on a description provided by Deborah Ackerman, the GC of Southwest. The dream Southwest firm… Continue Reading

The Boat Report–Part I

Posted in Hourly Rates and Alternatives

You may recall that I was to host several roundtable discussions of in-house counsel on the Norwegian Dawn cruise ship in an event sponsored by Corporate Counsel magazine and Richmond Events.  The focus of the roundtables was alternative fees.  In my view, the event was a terrific success by any measure, but the discussions on… Continue Reading

The Five C’s of Value

Posted in Hourly Rates and Alternatives

Ron Baker, a leading thinker and author on alternatives to the billable hour was a participant in LexThink, a program I attended in early April.  His view is that the client should determine the value of the work that needs to be performed, and that value should drive price rather than price determining value.  He… Continue Reading

Is It Possible To Work That Hard?

Posted in Hourly Rates and Alternatives

While preparing to lead several roundtable discussions later this week on the topic of the billable hour and alternative fee arrangements, I came across a piece from the Yale Law School Career Development Office.  It goes through a series of calculations to show how long you have to work each month to hit certain billable… Continue Reading

Conflicts and Client Service

Posted in Trends and Innovations

Providing yet more fodder for this blawg, the May issue of Corporate Counsel contains a short article entitled “Conflict Avoidance,” which discusses Citigroup’s new policy on conflicts, which makes it difficult to impossible to get a waiver to sue the company.  My vantage point as a partner in a 30 plus lawyer firm makes it… Continue Reading

A Link to the McGuire Woods ad! (I hope)

Posted in Hourly Rates and Alternatives

I received a request for a link to the McGuire Woods ad.  Let me say right upfront that in addition to being a blawg neophyte, I am technologically challenged.  With that confession as a precursor, here goes.  Try this: http://pm.typepad.com/professional_marketing_bl/2005/04/mcguirewoods_ad_1.html And if anyone can share with me the art of having words appear with the… Continue Reading